Frequently Asked Questions
It's the bridge that connects the crypto world to the dollar.
It's a dollar bank account that allows you to buy, sell, send and receive your StableCoins (USDT/USDC), Bitcoin and Etherium and also convert them to dollars and vice versa in seconds. In addition, it includes a Visa Debit card and a savings account with 4% annual interest.
It's the Crypto-Friendly account wallet, with which you can manage your cryptos and dollars. Ikigii is currently in the process of being approved by the Superintendency of Banks of Panama and will be available to you very soon.
You can open your account online hither. You should only have your Panamanian ID card or passport handy if you have another nationality, a receipt from a public service or cell phone showing your name and address, a document evidencing your income and a screenshot of your portfolio (if you have an Exchange account).
Yes, it doesn't matter your nationality.
You just have to complete the Form of a request to buy and sell cryptocurrency and send it to conversion@towerbank.com
The data they need to receive an International Transfer would be the following:
• Beneficiary Bank: TOWERBANK INTERNATIONAL INC.
• Swift code: TOWEPAPA
• Address: 50th Street and Elvira Méndez Street - Tower Financial Center
• Phone: (507) 269-6900
View PDF hither
The limit will depend on the financial profile and the crypto profile assigned to you, depending on the income you declare in your application and the amount of your investments in crypto.
A spread of 2% is charged on both transactions.
There are no account maintenance costs and sending your Visa Debit card is free.
The use of the Security Token for transactions in your Online Banking has an annual cost of USD10.70. The annual cost of a Visa Debit is $26.75. Transactions at any ATM in Panama are free. Using the Visa Debit card to buy cryptocurrency is free.
Companies can open a Crypto-Friendly account and enjoy its benefits. To open the account you must schedule an appointment hither
To file a complaint, you can do so by sending an email to atenciondereclamos@towerbank.com, contacting us at our Customer Service lines 800-6900 / 269-6900, or visiting one of our Branches.
The information required to receive an International Transfer would be as follows:
• Bank: TOWERBANK INTERNATIONAL INC.
• Swift Code: TOWEPAPA
• Address: Calle 50 y Calle Elvira Méndez - Tower Financial Center
• Phone: (507) 269-6900
Did you know that you can send and receive money quickly, safely, and flexibly with ACH Xpress and Towerbank? Here's how this service works, allowing you to send and receive transfers to and from financial institutions in Panama immediately.
With this new payment system, you can make fund transfers to savings or checking accounts, with a maximum amount of $1,000.00 per transfer.
Available banks: BAC International Bank, Banco Aliado, Banco LAFISE, Banco Nacional de Panamá, Banco Pichincha, Banisi, BCT Bank, Canal Bank, Metrobank, Multibank, Scotiabank, St. Georges Bank, Unibank.
If you have any questions, please contact our Executives through our digital channels.
In case of losing your card, please contact us 800-6900 if you are in Panama, and if you are abroad, call (+507) 269-6900.
To reactivate your account, you will need to contact your Account Executive and make a deposit or withdrawal at the time of reactivation. To prevent your account from being inactive, you should make at least one transaction every 6 months.
Yes, you can open an account with us from abroad. Please contact us to schedule a virtual appointment.
The Debit Visa has an annual fee of $26.75. The Online Banking and the Token have an annual fee of $10.70, and the Online Banking consultation is free.
No, the limit is the availability of funds in your account.
Yes, the Online Banking Administrator can make the request to your Account Officer.
Yes, you can.
Send a message through the contact icon to your Account Officer or call us immediately.
From the functionality of Investment Product, users can access a variety of services:
This product is available exclusively through TowerOnline (from the website) and can be used by both individuals and companies.
If you want to view the document in PDF, give HERE.
Step by Step to Manage Your Online Banking Investments
1. Select “My Products”
2. Access the Menu
2.1 View Detail
2.2 Edit Alias
2.3 Add/Remove from Favorites
2.4 Assign to a Group
3. Select “View Details”
4. See details of the Investment: Fixed-income securities
5. See investment details: Equity securities
6. View Investment Detail: Stock Movements
In this functionality, you can make different filters to obtain the movements, located at the top of the work desk, the filters are as follows:
7. View Investment Detail: Economic Rights
In this functionality, you can make different filters to obtain the movements, located at the top of the work desk, the filters are as follows:
The minimum balance for a natural person is $500, and for a legal entity, it is $1,000.
The minimum amount to establish an investment portfolio is $2,500.
No matter your level of previous experience, our team is available to answer questions and suggest assets according to your profile and the transactions you carry out.
Securities custody is through EUROCLEAR and Latin Clear.
Yes, you can make the transfer to your portfolio with Tower Securities.
While it is highly recommended to have an online store, with TowerPay, you can engage in eCommerce without one, using payment links and QR codes that you can send to your customers through messages, email, and social media.
EThere is an implementation cost depending on the TowerPay solution you choose, and each transaction we process has a percentage commission cost and a fixed cost. You will receive all these details when you request a business proposal. Additionally, both national and foreign companies can affiliate with TowerPay.
TowerPay includes a bank account; you will receive the money from your sales directly into your Towerbank account at noon on the following day.
Yes, with TowerPay, your online store or eCommerce solutions can sell anywhere in the world.
You can get in touch with Towerbank's eCommerce Department through any of our customer service channels, or if you prefer, directly at 269-6900 ext 1209.
You can access Online Banking quickly and securely from anywhere in the world. Just log in to our website, click on TowerOnline and log in with your username and password. You can also use your cell phone by downloading our official application, Towerbank Banking, available on iOS and Android.
Follow these simple steps to access your Online Banking:
With these steps, you'll be ready to securely manage your finances from anywhere.
The soft-token is the security device that will allow you to carry out transactional operations from your Online Banking.
Request your Soft-token from the “Manage” option in your online banking. From the APP you can find this option by clicking on 'More” -> Request Token'.
If you forgot your password or are having trouble logging in, follow these steps to securely recover it:
Once the process is complete, you will be able to access your Online Banking again without problems.
If your user was blocked you can unblock it, following the following steps:
Once the process is complete, you will be able to access your Online Banking again without problems
Please contact us at TowerChat or send us an email to scliente@towerbank.com. Our team will get in touch with you.
Yes, our application is designed to work globally, except in those countries blocked by the UN, FATF and OFAC (such as Russia, North Korea, among others). You can download it from official stores by searching Towerbank Banking , available for iOS and Android devices.
If you have lost your mobile device, please contact us at TowerChat or send us an email to scliente@towerbank.com. Our team will contact you and assist you.
From your online banking you can carry out the following operations:
To keep your accounts safe, follow these tips:
If you find a suspicious transaction in your account, contact us immediately at TowerChat or send us an email to scliente@towerbank.com. Our team will contact you to assist you. You can also call us at +507 800-6900
To close your account, simply contact us at TowerChat or send us an email to Customer @towerbank .com . Our team will guide you every step of the way.
Our team is available to answer your questions and provide the assistance you need.
Our team is available to answer your questions and provide the assistance you need.
Find a Towerbank branch near you.
View on map
Phone: (507) 800-6900/269-6900
View on map
Phone: (507) 800-6900/269-6900
View on map
Phone: (507) 800-6900/269-6900
View on map
Phone: (507) 800-6900/269-6900
View on map
Phone: (507) 800-6900/269-6900